Find answers about shipping, order tracking, returns and contacting SEDY Tools. This FAQ applies to purchases made directly from our online store.
Shipping & delivery · Orders & tracking · Returns & refunds · Contact us
Shipping & delivery
Do you offer free shipping?
Yes. We offer free standard shipping to eligible addresses in the 48 contiguous United States and Washington, D.C.
Which locations may require additional shipping charges?
Orders shipping to Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands may require additional shipping charges. Please contact order@sedytools.com before placing your order to confirm delivery availability and any additional shipping costs.
Where do you ship from, and where do you deliver?
Orders are shipped from within the United States. We ship to eligible addresses in the United States and supported U.S. territories. Delivery availability depends on the product and destination. We do not currently offer international shipping outside the United States and its supported territories.
How long does order processing take?
Paid orders are processed and submitted for fulfillment within 1–2 business days after payment is received. Business days are Monday through Friday, excluding public holidays. Submitting an order for fulfillment does not mean it has already been dispatched. Order processing time and shipping transit time are separate.
Read our shipping policy for full details.
Orders & tracking
How can I track my order?
When tracking information becomes available, check your order status for shipment updates. You can also visit our Order Tracking page to view your orders or look up a tracking number. If you need help locating your tracking information, email order@sedytools.com with your order number.
What should I do if my parcel is delayed, missing or marked as delivered but not received?
Contact order@sedytools.com with your order number so we can help investigate.
Can I correct my shipping address after placing an order?
If you notice an address error, email order@sedytools.com as soon as possible. We cannot guarantee that an address can be changed once fulfillment has begun.
Returns & refunds
How long do I have to request a return?
You may submit a return request within 60 calendar days after receiving your item. This is the deadline to submit your request, not the deadline for the returned parcel to arrive at our return facility.
Can I return an item if I change my mind?
You may open the packaging to inspect the product. To qualify for a change-of-mind return, the item must remain unused, uninstalled and undamaged, with all accessories and all pieces of any set included. Please retain and return the original product packaging and any included storage case. You may use a different sturdy outer shipping box to protect the return. Using a tool for a project and then returning it because you no longer want it is not covered by our change-of-mind return policy.
What if my item arrives damaged, is defective or is not what I ordered?
Submit a return request through your customer account and describe the issue. If you cannot submit a request online or need help, contact order@sedytools.com. We may ask for additional details or photos. These cases are handled separately from change-of-mind returns; the unused-item and original-packaging requirements do not prevent you from reporting a damaged, defective or incorrect item. We will work with you to arrange an appropriate solution, which may include a return, replacement or refund.
How do I request a return, and where should I send it?
- Sign in to your customer account using the email address associated with your order.
- Open the relevant order and select the return request option.
- Select the items, provide the reason for your return and submit your request.
Once approved, we will provide a prepaid return shipping label, return instructions and the designated return address. Please wait for these instructions before sending anything back, and use only the address provided for your specific return. If the return option is unavailable, contact order@sedytools.com with your order number or proof of purchase.
Who pays for return shipping? Are there any return fees?
We cover return shipping costs for all approved returns, including change-of-mind returns. We do not charge restocking or return processing fees, and no return shipping, restocking or return processing fees will be deducted from your refund. Please use the prepaid label we provide. If you cannot use it, contact us to arrange an alternative before paying for return shipping yourself.
How will I receive my refund?
Once your return has been received and inspected, we will notify you by email of the outcome. For approved refunds, the amount paid for the accepted returned items, including applicable refundable taxes, will be refunded to your original payment method. Your bank or payment provider may require additional time to post the refund. If you have received a refund confirmation but not the funds, check with your bank or payment provider and contact us if you need further assistance.
Read our returns and refunds policy for full eligibility conditions. This FAQ does not exclude or limit any rights or remedies available to you under applicable consumer protection laws.
Contact us
How can I contact SEDY Tools?
Email order@sedytools.com for product questions, order assistance, shipping, returns or refunds. Include your order number for order questions, or the product link or SKU for product questions. You can also use the form on our Contact page.