Shipping policy
Last updated: [填写日期]
Thank you for shopping with SEDY-Tools Online. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Order Processing Time
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All orders are processed within 1–3 business days after payment is confirmed.
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Orders are not processed, shipped, or delivered on weekends or public holidays.
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If we experience a high volume of orders, processing may be delayed a few days. We will notify you if there is a significant delay.
2. Shipping Locations
We currently ship to:
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United States
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Canada
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Australia
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United Kingdom
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EU countries (selected)
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Other countries may be supported—please check availability at checkout.
If your country does not appear at checkout, please contact us for assistance.
3. Shipping Times
Estimated delivery times (after your order has shipped):
| Region | Estimated Delivery |
|---|---|
| United States | 5–12 business days |
4. Shipping Fees
Shipping charges are calculated and displayed at checkout based on destination and package weight.
We occasionally offer free shipping promotions—please check our announcements or subscribe to email updates.
5. Tracking Information
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Once your order ships, you will receive a shipping confirmation email containing a tracking number.
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Tracking information may take 24–72 hours to update depending on the carrier.
If you did not receive tracking information, contact us at orders@sedytools.com.
6. Customs, Duties & Taxes
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International shipments may be subject to customs duties, taxes, or import fees charged by your local government.
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These fees are not included in your order total and are the customer’s responsibility.
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SEDY-Tools Online is not responsible for delays caused by customs.
7. Incorrect Address or Delivery Issues
Please ensure your shipping address is correct at checkout.
We are not responsible for:
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Packages lost due to incorrect or incomplete addresses
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Failed delivery attempts
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Packages marked as “delivered” by the carrier
If a package is returned to us due to address issues, we can reship it (additional shipping fees may apply).
8. Lost or Delayed Packages
If your package is significantly delayed or appears lost:
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Check your tracking number
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Contact the carrier
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Contact us if unresolved
We will assist you in filing a claim or arranging a replacement when appropriate.
9. Shipping Restrictions
Some tools or items may not be eligible for shipment to certain countries due to:
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Local regulations
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Shipping carrier restrictions
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Size/weight limits
If your order cannot be shipped, we will contact you.
10. Contact Us
If you have any questions regarding shipping, feel free to contact us: