Refund policy
Returns & Refunds
This policy applies to purchases made directly from the SEDY Tools online store.
1. Return request period
You may submit a return request within 60 calendar days after receiving your item. This is the deadline to submit your request, not the deadline for the returned parcel to arrive at our return facility.
2. Change-of-mind returns
You may open the packaging to inspect your product. To qualify for a change-of-mind return, the item must remain unused, uninstalled and undamaged, with all accessories and all pieces of any set included.
Please retain and return the original product packaging and any included storage case. You may use a different sturdy outer shipping box to protect the return.
Opening the packaging for inspection is allowed. Using the tool for a project and then returning it because you no longer want it is not covered by our change-of-mind return policy.
3. Damaged, defective or incorrect items
If your item arrives damaged, is defective or is not what you ordered, please submit a return request through your customer account and describe the issue. If you cannot submit a request online or need further assistance, contact order@sedytools.com.
We may ask for additional details or photos to help assess the issue.
These cases are handled separately from change-of-mind returns. The unused-item and original-packaging requirements for change-of-mind returns do not prevent you from reporting a damaged, defective or incorrect item.
We will work with you to arrange an appropriate solution, which may include a return, replacement or refund, in accordance with your applicable rights.
4. How to request a return
To submit a return request:
- Sign in to your customer account using the email address associated with your order.
- Open the relevant order and select the return request option.
- Select the items you wish to return, provide the reason for your return and submit your request.
We will review your request. Once approved, we will provide a prepaid return shipping label, return instructions and the designated return address.
Please wait for these instructions before sending any items back. Use only the return address and instructions provided for your specific return.
If the return option is unavailable or you need help submitting your request, please contact order@sedytools.com with your order number or proof of purchase.
5. Return shipping costs
We cover return shipping costs for all approved returns, including change-of-mind returns.
We do not charge restocking or return processing fees. No return shipping, restocking or return processing fees will be deducted from your refund.
Please use the prepaid shipping label we provide. If you cannot use it, contact us so that we can arrange an alternative before you pay for return shipping yourself.
6. Refunds
Once your return has been received and inspected, we will notify you by email of the outcome.
For approved refunds, we will refund the amount paid for the accepted returned items, including applicable refundable taxes, to your original payment method.
We will process your refund promptly after approval. Your bank or payment provider may require additional time to post the refund to your account.
If you have received a refund confirmation but have not received the funds, please check with your bank or payment provider and contact us if you need further assistance.
7. Your statutory rights
This policy does not exclude or limit any rights or remedies available to you under applicable consumer protection laws.
The 60-day change-of-mind return period does not limit any applicable statutory rights or warranty rights relating to defective or non-conforming products.
8. Contact
For assistance with returns or refunds, please email: